Saddlery

How do I choose the right saddle for my horse?
Choosing the right saddle depends on several factors, including your horse’s build, the type of riding you do, and the comfort of both you and your horse. We recommend consulting our Saddle Fitting Guide, which provides tips on selecting the right saddle for you and your horse. You can also reach out to one of our customer service team for personalized advice.

What sizes do your saddles come in?
Our saddles come in a variety of sizes to accommodate different horses and riders. We offer a range of seat sizes and tree widths, as well as adjustable gullets for certain models. To help you find the best fit, refer to the sizing guide provided on each product page. If you're still unsure, our team is happy to assist you with fitting recommendations based on your horse's measurements.

How do I maintain my Syd Hill saddle?
Proper maintenance ensures your saddle remains in top condition for years to come. Regular cleaning with a  high-quality leather cleaner & conditioner will help preserve the leather and prevent cracking. Check the stitching and other components periodically for wear and tear. 

Can I get my saddle fitted professionally?
Yes, we recommend having your saddle professionally fitted to ensure it’s the perfect match for both you and your horse. Contact us for a list of certified saddle fitters or to discuss options for a fitting consultation.

Can I order replacement parts for my Syd Hill saddle?
Yes, we offer replacement parts for our saddles, If you need a replacement part, please contact our customer service team, and we’ll assist you in finding the right component for your saddle.

What does SHX and SHXP mean?

SHX System: This refers to Syd Hill saddles that feature a changeable gullet system. The gullet alters the width of our flexible trees, which affects how the saddle sits on the horse's withers and shoulders. A changeable gullet system allows riders to adjust the width of this part of the saddle tree to better fit different horses conformations.

SHXP System: This system includes the changeable gullet feature along with interchangeable felt panels. These felt panels come two thicknesses, 12mm (standard) and 22mm. The interchangeable panels allow for additional customization of the saddle's fit and comfort. Riders can adjust the padding to better suit the shape and condition of the horse, providing flexibility in achieving an optimal fit.

These systems are designed to ensure that Syd Hill saddles can accommodate a wide range of horses comfortably by allowing adjustments to both the width of the saddle tree and the padding thickness.

What makes Syd Hill saddles stand out from other brands?
Syd Hill saddles are crafted with the highest quality materials, ensuring durability, comfort, and performance. Each saddle is designed to provide the best possible fit for both horse and rider, using years of expertise and craftsmanship. Whether you're an experienced rider or a beginner, our saddles are built to last and perform under a variety of conditions. The attention to detail and commitment to quality is what sets Syd Hill apart from other saddle brands.

 

Policies

Can I return or exchange my saddle?
We want you to be completely satisfied with your purchase. If you need to return or exchange your saddle, please ensure it is in unused condition with the original tags attached. We accept returns within 30 day period & certain terms and conditions apply. For more detailed information, please visit our Refund and Return Policy page or contact our customer service team for assistance.

How long is the warranty on your saddles?
All Syd Hill saddles are backed by a warranty against tree damage and manufacturing defects. For detailed information on the length and coverage of the warranty, please refer to our Warranty Policy page or get in touch with us for clarification.

Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates vary depending on the destination and the weight of your order. 

How can I get in touch with you for more information?
We’re always happy to help! You can reach out to us through our Contact Us page or give us a call at 08 6323 3441 for any inquiries. Whether you have questions about our products, need assistance with fitting, or just want to chat about saddles, our friendly team is here to assist you.